Frequently Asked Questions
General
Q: What makes your garments different from fast fashion?
A: Our garments are crafted with care and purpose. We focus on slow, ethical fashion, creating small-batch collections that blend western designs with beautiful Indian fabrics. Each piece supports our social project in India, empowering women to learn vital skills, which elevates their dignity and quality of life.
Q: Do you offer size-inclusive options?
A: Yes! We focus on flattering cuts and styles that celebrate curves and ensure every woman feels beautiful and empowered. We believe in celebrating all bodies, so we offer sizes up to 24, ensuring every woman can find something beautiful and empowering to wear.
Q: How do I know which size to choose?
A: We provide a detailed size guide on each product page to help you select the perfect fit. If you're between sizes or need further assistance, feel free to contact us for personalized advice.
Q: Do your dresses have pockets?
A: Yes! We love Pockets! Pockets are a symbol of empowerment! Many of our dresses and pants feature pockets because we believe functionality should never compromise style. Our team joke about it that if it was up to Sonal, she would put pockets in tops also.
Q: Do you have any breastfeeding-friendly styles?
Shipping and Returns
Q: What shipping options do you offer?
A: We offer standard and express shipping options within Australia.
Q: How long will my order take to arrive?
A: Orders typically ship within 5 business days for express, with delivery times varying based on your location. You’ll receive a tracking number via email so you can follow your package every step of the way!
Q: What is your return policy?
A: We want you to love your purchase! If for any reason you’re not completely satisfied, you can return unworn and unwashed items within 14 days of receiving them for store credit. Please ensure items are in their original condition, and keep tags attached. Please note if the garment is stained with your foundation we cannot accept it.
Q: How do I initiate a return?
A: To initiate a return, please contact our customer service team at hello@taraandthetigress.com, and we’ll guide you through the process.
Garment Care
Q: How should I care for my garments?
A: To keep your garments looking beautiful, we recommend hand washing in cold water or using a gentle cycle on your washing machine. Always hang to dry in the shade to preserve the vibrant colours and delicate fabrics.
Q: Can I iron my garments?
A: Yes! If needed, you can iron your garments on a low setting. We suggest placing a thin cloth between the iron and the fabric to protect it further.
Q: What should I do if I notice a loose thread or minor issue?
A: Our garments are made to last, but minor imperfections can happen. If you notice a loose thread, simply trim it carefully. For any significant issues, please reach out to our customer service team, and we’ll assist you with repairs or exchanges.